These reviews are independently submitted by clients of service providers and as such represent the view of the reviewer and not AMA. If you would like to leave a review you can.
Helen gives trusted advice and is always transparent and even-handed, clearly explaining her relationship with CRM system suppliers. There was absolutely no agenda from that perspective and she is entirely focused on the organisation’s solution.
Shakespeare’s Globe
The team at Cog carefully considered the needs of our audiences and created an entirely bespoke ‘build your day’ functionality that has transformed the way people book their tickets – minimising phone calls and upping our ticket sales. Working with Cog was a pleasure from start to finish.
Jess Ziebland – Head of Marketing, Discover Children’s Story Centre
I recently hired the studio to practise photography with lighting and it really went above my expectations, It’s a lovely little studio and both James and Pete are amazing. Very recommended.
Kerrianne, Theos Entertainment.
Fly a Kite have more than delivered on the brief and our project is most definitely set up for success. It has been an absolute pleasure to work with both Jo and Lorna – they bring a powerful combination of skills: in-depth research understanding with real-life arts marketing understanding. This ensures research rigour – from ensuring we are asking the right question and all business partners are aligned to it through to designing the research to answer the brief effectively… AND effective, choiceful translation of audience insights into a clearly communicated presentation that can be understood and actioned by the business. Fly a Kite make it look easy – when I appreciate just how difficult it is to pull off.
Claire Clutterbuck, Head of Audience Insights & Engagement, Southbank Centre
Numiko have made us very happy. They have completely understood Eden as a destination and as a place in the heart. Their sumptuous interpretation of our journey feels biological and creaturely rather than mechanical, letting our culture speak. Beauty is life affirming and they have made Eden come alive
Sir Tim Smit KBE, Co-founder of the Eden project.
Ticketsolve are a fantastic company to work with and have been our ticketing and box office partner for many years. The system is very intuitive, no matter whether you’re a staff member in the back office or a customer booking online. The system is regularly updated with new features, many of which come through the Ticketsolve team listening and understanding the needs of the partner venues and organisations who use the system. The Team at Ticketsolve are super friendly and brilliant to work with! They really get to know each organisation they work with to understand their goals and ambitions to ensure everyone is getting the most out of the system and everyone can reach their potential, no matter how unique that might be!
James Randell | Front of House Manager | Falmouth University
The Mobius team were fantastic at identifying and targeting key community groups on social media whilst promoting The Gruffalo Live-stream. Their thorough and active approach proved successful for engaging parents and families.
Tall Stories
Splitpixel provided outstanding design ideas, were flexible in their application and offered valuable experience and advice where needed. The iterative build stage involved regular and effective communication wherein Splitpixel were very responsive to feedback. The final migration and launch was very smooth and stress free. We feel we have achieved all of our original goals and beyond.
Ian Llewelyn, Landmark Arts Centre.
Working with Splitpixel on The Cabot’s website project was a tremendous success. Their team’s expertise and dedication were evident from the outset, as they carefully listened to our requirements and translated them into a visually stunning and highly functional website.
Tori Dumstorf, Heard Strategy, The Cabot.
Mobius made sure our show was a highlight of the London Christmas calendar – liaising with LGBTQ+ and celebrity journalists as well expanding the reach into the theatre and arts press. They were responsive, understanding and able to work flexibly with us to ensure excellent coverage across the board.
Nic Connaughton – Head of Theatre, Pleasance
Working with Jo and Lorna has been a game changer. Their approach is inclusive, ambitious and practical. Their work has already had a huge impact on us as an organisation and I have personally learnt so much and feel very supported. They are the perfect match and will be my first choice for future strategy projects.
Emma Power, Director of Marketing & External Relations, UCA
Cog managed the complex process and made it feel simple…early engagement from across the organisation fed smoothly into the design and development processes, and has led to a new website the whole team is hugely proud of. We look forward to a long working partnership.
Connie Churcher – Digital Manager, Horniman Museum and Gardens
Grandad are a fantastic team to work with – flexible, responsive, and collaborative – working with Grandad has been a fantastic experience from start to finish.
Hannah Hiett, Arts & Culture Marketing and Communications Manager, Wandsworth Council
The Mobius team is a real pleasure to work with and what’s more they deliver great results. They have provided us with a stable, robust and high performing PR service at a time where we needed to urgently fill a gap. We know we can count on them to get great coverage and get on with work with the same commitment as an in-house PR professional which is rare for agencies.
Caroline Schreiber – Head of Communications at The Place
This is my second project with Supercool, and it happened again: rather than a supplier/client relationship it feels like a collaboration with a team that cares as much as we do about the end result. And the result is an elegant, clear and flexible website.
Charlotte Gross – Director of Audience and Media, National Theatre of Scotland
Mobius are great to work with and have been consistently helpful, responsive and communicative. They are quick and efficient and are able to give useful, informed advice and ideas.
Lyric Hammersmith
Fly a Kite have been integral to helping the Donmar devise a clear brand strategy, underpinned by a robust process of audience and stakeholder research. Jo and Lorna’s deep knowledge of the sector, expertise in branding and sheer giddy enthusiasm for this work are a winning combination – I highly recommend working with them to take your audience insight and brand strategy to the next level.
Abby Corfan, Director of Audiences, Donmar
Supercool take the time to get to know your organisation … resulting in an understanding of both your commercial needs and the best ways to assist staff in their work.
Lindsey Cook – Marketing and Communications Director, Midlands Arts Centre
Having worked with Warehouse Digital on a number of projects, the professionalism of the team and the quality of the work that they produce have always been exceptional. Across video and audio recording, James and Pete always make the process really smooth regardless of the challenges of the project. Collaborative and creative, Warehouse Digital are a joy to work with.
Joanne King, Musical Director – Co-op Juniors.
The team at Indigo worked closely with us to understand our needs as a business and craft a smart research programme to address them. The findings helped us demonstrate how arts organisations can innovate in the digital space, reach new audiences, and generate additional revenue through their digital content.
Simon Walker, Marquee TV, CEO
With a modest budget and a tight timeline, Splitpixel worked collaboratively with us to produce a website that really represents Coney. They were able to decipher what we wanted when at times we weren’t entirely sure what this was, and their communication throughout the whole process was excellent.
Kit Denison, Coney.
Cog listened and evaluated to help us establish a strategy for the new site and clear brief for the design team. Everyone says that building a new website is really stressful but we knew we were in safe hands with Cog. We couldn’t be happier with the result and we have been very proud to share the site.
Lucy Fox – Head of Communications, Candoco Dance Company
I wouldn’t any longer describe Tessitura as a service provider. Everything that we do, we do in partnership…the spirit of partnership that Tessitura brings to that, and the willingness to genuinely listen to any issues that we raise, has been genuinely at a level that I’ve not come across previously.
Peter Dickinson — Head of Communications and Audience Insight, Science Museum Group
You don’t rise to the level of your goals, you fall to the level of your systems. It was these systems we’d put in place that helped us navigate the crisis. Kudos to Tessitura, because of how you’ve pivoted to protect the community at this time has saved us on numerous occasions.
Ashleigh Davidson — Head of Entertainments and Exhibitions, Waterfront Hall and Ulster Hall
Love working with Team Warehouse! We have collaborated with Warehouse Digital in so many ways with my Funnelwick Limb hat on. The animations and sound mastering on Tales from the Forest is all by warehouse digital. The team also helped us deliver a high quality on line launch. They have been equally brilliant at responding to quirky questions – here’s just one example – er I have this old phone off Ebay, can you make it tell our stories – Warehouse Digital yes of course! Looking forward to working with them all again soon!
Matthew Linley ‘Matthew Linley Creative Projects.’
It has been a pleasure to work with Supercool from start to finish. We now have a site that is not only bang up-to-date but hugely adaptable for our future business needs.
Alice Wheeler – Head of Marketing, Bristol Old Vic
Supercool are a delight; creative, inventive and easy to talk to. From first contact, through Discovery and build, to Delivery and aftercare – they are always approachable, professional and on it!
Kerry Whelan – Executive Director, Frantic Assembly
Friendly and responsive – a great team to work with!
Royal Horticultural Society
The team at Cog were brilliant throughout our winter marketing campaign – from delivering a range of imaginative and workable concepts, to practical aspects such as finding photographers and setting up shoots. We had a really professional yet fun working relationship.
Jennifer Edwards – Marketing Officer, South Bank London
Numiko have been an excellent partner for our website redesign. Their team immersed themselves in understanding our goals and brought such creative thinking to the project. The result is a website that perfectly captures the magic of a night out at our incredible venues. Numiko’s design expertise combined with their pragmatic approach delivered everything we hoped for and more.
Adam Renton, General Manager, Bradford Theatres.
Cog guided us through what might otherwise have been a complex and intimidating undertaking. The site captures the essence of why people come to live comedy at the Store. And they turned our complex booking procedure into a simple, intuitive online interface. We couldn’t be happier.
Sébastien Ward – Director, The Comedy Store
[Tessitura] is so useful and opens up a dialogue between different departments because it’s not just a ticketing system, it is a CRM that can be used throughout the whole of the organisation.
Justin Giles — Box Office Manager, Shakespeare’s Globe.
The systems are effective, robust, and easy to learn, and there’s lots of support with training as well, which is fantastic. It’s also really well set up to empower marketing departments to easily research customer behaviour and segment audiences for more effective outreach and targeted marketing of all kinds.
Jamie Patterson | General Manager | Komedia Brighton
We introduced a new donation platform, rehoming system, events bookings, and online shop checkout. They held our hands through the entire process, and we are thrilled with the result. The website has already started to make a difference and in our first week online donations were up by 190%.
Emma Platt, Digital Fundraising & Activities Manager at The Mare & Foal Sanctuary.
Cog embedded themselves in our team, they came to shows, drank in our bar and really got to know us. That insight meant we trusted them and took risks in creating a unique design for the site. Their solution perfectly meets the needs of our audiences and eclectic projects and programming.
Peter Flynn – Sales & Marketing Director, Soho Theatre
We’re so delighted with the new site … The process has felt really collaborative, supportive and smooth – it’s been a genuine pleasure.
Vic Murray – Head of Communications, Traverse Theatre
Helen’s approach is thorough, thought-provoking and friendly. Helen provides guidance that is instinctive but also backed up by significant knowledge. I have known Helen for 15 years having worked with her on a number of high impact projects. Most recently, at Harewood House Trust, she has taken the business through a CRM process, which more than centring on a system procurement, considered CRM across the business with Harewood’s strategic aims in mind, helping inform our CRM ambitions and driving change.
Harewood House Trust
Working with the Grandad team is an amazing experience. They bring true collaboration, creativity, and commitment to every stage of development. Their expertise and reliability make them a trusted partner, and we feel fortunate to have them by our side.
Sam Veck, Ticketing & Systems Manager, BEAM, Hertford
Not only did Ticketsolve provide us with a robust and reliable ticketing system, but they also prioritised improving customer experiences. Their user-friendly interface made it easier for our patrons to navigate through the ticketing process, resulting in reduced friction and enhanced satisfaction. The intuitive design of their platform ensured that even during high-demand on-sales, our customers could easily secure their tickets without any technical hiccups.
Mandy Mills | Section Head: Venues Management | Venue Cymru
At London Museum, our vision is to create a world class museum that melds the historic with the modern and inspires a passion for London and its people in both residents and visitors. Ticketsolve’s expertise and innovative solutions are key in helping us achieve this vision, ensuring that our visitors have the best possible experience from the moment they decide to visit us.
Trish Thomas | Head of Digital Innovation | London Museum
James and Pete are an amazing team! From the very first phone call I knew I was in good hands. They listened to my brief and used their experience and knowledge to take my ideas and bring them to life. Top job!
Ben Annas, Project Manager – Encore.
Mobius planned and delivered the marketing campaign for Shubbak 2019, London’s largest festival of contemporary Arab culture. Mobius offered a dedicated, efficient and responsive team successfully ‘juggling’ a festival-wide campaign with event-specific campaigns in collaboration with multiple venue partners.
Eckhard Thiemann – Shubbak
Mobius are without doubt the best company for PR that we have worked with, which is why we have continued to collaborate with them for years. Not only is the work they do bespoke, ultra professional and high quality, they’re also a really lovely team of people to work with.
George Mann – Co-artistic Director, Ad Infinitum
The Belgrade is a theatre that focuses on sharing stories with its communities, and it has people at its heart, so it was great that Cog understood that from the start and subsequently brought such a human-centred approach to the technical challenges of redesigning and building our site.
Ray Clenshaw – Communications Manager, Belgrade Theatre
Working with Numiko has been as much a partnership as a client-supplier relationship. They were proactive in suggesting solutions to tricky problems and in handling out internal stakeholders successfully. The resulting website, launched on time and to budget, definitely meets our key words of “Welcoming, elegant, dynamic and authoritative”, and has been extremely well received by visitors, stakeholders and the wider museum staff and our peers.
Michael Tame, Website Programme Manager, British Museum
Really professional services with friendly staff who help with all sorts of aspects of recordings, and are supportive no matter what your experience is. Have been fantastic with recording footage of our shows for various trailers and also with recording Audio Description flyers for our new seasons. Absolutely would recommend!
Jack Parker, New Wolsey Theatre
Supercool are a bloody delight to work with. They listen and give ideas, but more importantly, push back if they think an idea can be done in a different way. It’s a really great way of working to get something better – collaboratively. Trust them and you get rewarded.
Sam Freeman – Communications and Giving Director, Theatr Clwyd
Katy Raines and her colleagues at Indigo are brilliant partners to work with, bringing insightful analysis, a wealth of knowledge and experience and unafraid to face down hard truths, I cannot recommend her and her team highly enough.
Richard Shaw, Director of Bradford 2025
Grandad is a bit maverick, a bit different. Their approach is a breath of fresh air.
Katie Anderson, Warwick Arts Centre
They’re a really friendly, focussed bunch who genuinely want to see your project succeed. The expertise they have in Spektrix integrations also made the process of launching a new site alongside an entirely new Box Office/CRM system so much easier than we expected. We’re over the moon with the final result, and – most importantly – we’re seeing a marked increase in online sales as customers explore our range of events.
Graham Whitehead, Head of Arts & Culture at Junction Goole.
