Ticketsolve



We’re Ticketsolve

At Ticketsolve, we provide an intuitive, easy-to-use ticketing and CRM platform tailored to meet the unique needs of venues in the arts, culture, heritage, visitor attraction and live entertainment sectors. For over a decade, we’ve helped streamline customers’ operations to help them efficiently manage ticketing, membership, fundraising and build meaningful audience relationships.

With Ticketsolve as your partner, you’ll benefit from our industry insights and expertise. We’ll support your team every step of the way, tailored to your needs. You’ll have a true partner invested in your success. Together, we’ll pave the way for growth.

User-friendly system

We’ve invested to future-proof Ticketsolve. Our platform delivers improved efficiency with its intuitive interface that streamlines essential functions like ticketing, membership, reporting, and fundraising. Ticketsolve reduces the time and resources needed to manage operations. With actionable insights from integrated reporting and analytics, Ticketsolve empowers organisations of all sizes to boost ticket sales, expand membership and enhance fundraising.

We’re in your corner

The Ticketsolve team has your back. Culture never stops, so neither do we – we’re here when you need us, from presales to late night refunds.

Our support team prides themselves on being fast, helpful, and downright lovely. Ticketsolve makes complex tasks simple, backed by 99.9% uptime. But for any situation requiring assistance, we’ve got you covered.

Customer success

Our success is driven by our dedicated team, customer relationships, and vast data insights. We take a strategic approach to exceed your expectations and ensure Ticketsolve isn’t just serving your needs, but exceeding your goals too. A personal success manager provides tailored training, consulting and advice for your organisation.

Seamless onboarding

We make switching systems easy with tailored processes honed over years. You can be fully confident as we migrate you to your improved platform. From your first platform tour to your final data transfer, our onboarding team has got you covered, guiding your exciting first steps into the Ticketsolve community.

Join the conversation

Stay up to date with trends and opportunities by engaging with our community blog and social channels. Subscribe to our podcast featuring Q&As with industry leaders or join our newsletter list, featuring actionable tips to support your organisation’s growth. Ticketsolve keeps you plugged into the conversation to amplify your impact.

Lucy Costelloe
Head of Marketing
Email: lucy@ticketsolve.com

Visit: www.ticketsolve.com



Links

A Guide to the Art of Segmentation
Segmentation is a powerful tool, ensuring that audiences receive the most relevant information in meaningful ways. Building a customer segmentation model that works for your organisation means that your marketing strategies are focused around the desires and motivations of your varying audience tribes. Our guide breaks down the most popular models, helping your team find the best practice that fits your needs, as well as taking you through the best ways to target your chosen segments. Read the full Ticketsolve Resource here.
Tags: Audience Development & Strategy | Metrics & Data | Platforms & Tools

Revive Your Database with Legitimate Interest
The Ticketsolve guide looks at how to use legitimate interest to not only increase your customer database size but also engage with new audiences, illustrated by real-world examples from The Mermaid and An Táin arts centres. Read the full Ticketsolve Resource here.
Tags: Increasing Engagement & Income | Metrics & Data | Platforms & Tools

A Guide to Website Accessibility
Written in collaboration with technology accessibility consultant Catherine Turner, this Ticketsolve guide will take you through what Web Accessibility means for your organisation, as well as supplying tips, resources, tools and best practices to make your digital customer experience more accessible for everyone. Read the full Ticketsolve Resource here.
Tags: Accessibility & Inclusivity | Increasing Engagement & Income | Increasing Reach | Websites that Work

Fundraising Considerations with Arts Fundraising & Philanthropy
David Johnson of Arts Fundraising & Philanthropy outlines key considerations for fundraising campaigns in a post-covid world, taking you through key considerations, tips for strategy and how to "make the ask" of your audience. he also shares key tips for crisis fundraising, and what to do if you're not meeting your goals. Read the full Ticketsolve Resource here.
Tags: Increasing Engagement & Income | Increasing Reach | Outreach & Collaboration | Research

Maximising Revenues at Liverpool’s Royal Court
With a trip to The Court always a night of great entertainment, it’s no wonder that the team wants to offer audience members the best possible experience at each attendance. Our case study takes you through how they took their offering to the next level using Ticketsolve. Read the full Ticketsolve Resource here.
Tags: Increasing Engagement & Income

Increasing Efficiencies and Exceeding Expectations at Komedia Bath
With tickets to popular performances in high-demand at Komedia Bath, discover how they increased efficiencies and enhanced customer experience through mobile scanning, e-ticketing, and the Ticketsolve Check-In App. Read the full Ticketsolve Resource here.
Tags: Audience Development & Strategy | Increasing Engagement & Income | Increasing Reach | Marketing Planning | Websites that Work

Revolutionising Venue Cymru’s Online Sales Experience
Venue Cymru, a prominent arts and entertainment venue in North Wales,  were confronted with issues during high-demand on-sales.  In search of a better solution they turned to Ticketsolve for help -  due in large part to Ticketsolve’s proven ability to manage high demand, sell out events. Read the full Ticketsolve Resource here.
Tags: Audience Behaviour | Increasing Engagement & Income | Marketing Planning | Platforms & Tools | Websites that Work

Optimising Operations at Regent Ipswich & Corn Exchange
Discover how Regent Ipswich and Corn Exchange Theatres, two leading entertainment venues in the region, faced dramatic change and leveraged the power of technology solutions familar through Ticketsolve, as well as their talented team, to create operational efficiencies across multiple venues. Read the full Ticketsolve Resource here.
Tags: Outreach & Collaboration | Platforms & Tools | Teams, Management & Culture | Websites that Work

Community Focus with Farnham Maltings
With a clear mission centred on enhancing community wellbeing, Farnham Maltings pivoted their arts facility into an emergency support system during the pandemic. Learn how this strengthened their relationships and enhanced their reputation as an essential community asset. Read the full Ticketsolve Resource here.
Tags: Audience Behaviour | Audience Development & Strategy | Increasing Engagement & Income | Increasing Reach | Outreach & Collaboration

All our resources and podcasts
Discover resources produced by Ticketsolve, our partners and community, covering the subjects that matter most to the arts, culture, and heritage sectors. Read the full Ticketsolve Resource here.
Tags: Accessibility & Inclusivity | Audience Behaviour | Audience Development & Strategy | Business Planning | Content Creation | Core Skills | Increasing Engagement & Income | Increasing Reach | Marketing Planning | Metrics & Data | Outreach & Collaboration | Platforms & Tools | Research | Teams, Management & Culture | Websites that Work

The Art of Segmentation
Building a customer segmentation model that works for your organisation means that your marketing strategies are focused around the desires and motivations of your varying audience tribes. Segmentation is a powerful tool and will ensure that the most relevant information is received by audiences in more meaningful ways. This guide from Ticketsolve breaks down the most popular models of audience segmentation to ensure that your team find a practice that fits your needs best. Get started on your segmentation project today and download your copy of the guide! Read the full Ticketsolve Resource.
Tags: Audience Behaviour | Audience Development & Strategy | Business Planning | Increasing Engagement & Income | Increasing Reach | Marketing Planning | Metrics & Data

Increasing Audience Efficiencies and Exceeding Customer Expectations
This Ticketsolve case study shares how Komedia Bath are increasing efficiencies and enhancing customer experience through mobile scanning, e-ticketing, and the Ticketsolve Check-In App. With tickets to popular performances in high-demand at Komedia Bath, their team regularly experienced the frantic hustle and bustle of nearly 800 audience members arriving into their main auditorium for Doors Open. Read the full Ticketsolve Resource.
Tags: Business Planning | Teams, Management & Culture

Fundraising Considerations
For a lot of organisations, appeals for donations, fundraising campaigns, and the support of stakeholders will form an important and integral stream of revenue over the next few months and years. In this Ticketsolve whitepaper, David Johnson of Arts Fundraising & Philanthropy shows us some of the most important considerations to successfully implement fundraising campaigns for your organisation during times of challenges and crisis. Relationships between audience members and arts organisations have changed and while we need to be mindful of the new uncertainties facing them, we also need to manage and maintain these important relationships with supporters, audience segments, and members alike. This whitepaper takes you through the practicalities of making the ask. Read the full Ticketsolve Resource.
Tags: Audience Behaviour | Audience Development & Strategy | Increasing Engagement & Income

Focus on Community — Farnham Maltings
Based in South West Surrey with a regional, national and international reach, Farnham is a diverse organisation with a varied programme including live theatre, comedy, workshops, festivals, market days and much more. Ticketsolve's case study offers an insight into how Farnham Maltings put the community at the heart of everything they do from fundraising campaigns to building an organisational mission. Read the full Ticketsolve Resource.
Tags: Business Planning | Outreach & Collaboration | Teams, Management & Culture

The World of Email Automation
Automated emails deliver information to your patrons right when they need it, in a way that’s efficient for you and your team. In other words, it will change the way you work by creating opportunities to engage with your audiences from whatever stage they are in their customer journey with your organisation. Ticketsolve's whitepaper looks at triggers and workflows as well as provides you with lots of practical examples for implementing automation in your marketing campaigns. There are lots of simple and easy tricks to make automation a tool that will create fantastic outcomes from your marketing efforts. Read the full Ticketsolve Resource.
Tags: Audience Development & Strategy | Increasing Engagement & Income | Increasing Reach | Marketing Planning | Metrics & Data

Maximising Revenue at Liverpool’s Royal Court
Ticketsolve share this case study on how Liverpool’s Royal Court maximise their revenue streams to ensure their positioning as one of the leading production houses in the UK. With a trip to The Court always a night of great entertainment, it’s no wonder that the team wants to offer audience members the best possible experience at each attendance. This case study takes you through how they took their offering to the next level. Read the full Ticketsolve Resource.
Tags: Audience Behaviour | Business Planning | Increasing Engagement & Income | Marketing Planning




What our clients say

Ticketsolve are a great company for us to work with at Conway Hall. The customer service is really exceptional – the team are always on hand to help with any issues we might have, and they are very proactive at getting feedback on their services, which is great when you are a small organisation with limited time! The system itself is intuitive and easy to use, especially when compared with other CRM and ticketing systems on the market. I would absolutely recommend them to any small/medium-sized arts and culture organisations.

Holly Elson, Head of Programmes at Conway Hall


I’ve been using Ticketsolve for many years and feel very connected to the company. The product itself has changed a lot in this time; it has become much more instinctive and easy to use. They are constantly innovating and updating the system, and the training is excellent. When I started 6 years ago, TS was a useful system that I felt comfortable with after some in-house training. These days, it is a very different beast; it is much more proactive and feels like a market leader. We get regular emails about new integrations that we can use or adapt and tips and tricks that can be implemented immediately. Their marketing tools are so good that I see a real difference in handling my workload and what I can do. Their staff are the nicest, smartest people who are passionate and fun. They understand exactly what we do & what we want, and they listen & act. I have no qualms recommending TS to anyone who wants a clever marketing/box office system with first-class support & training.
Ticketsolve are a fantastic company to work with and have been our ticketing and box office partner for many years. The system is very intuitive, no matter whether you’re a staff member in the back office or a customer booking online. The system is regularly updated with new features, many of which come through the Ticketsolve team listening and understanding the needs of the partner venues and organisations who use the system. The Team at Ticketsolve are super friendly and brilliant to work with! They really get to know each organisation they work with to understand their goals and ambitions to ensure everyone is getting the most out of the system and everyone can reach their potential, no matter how unique that might be!

James Randell, Front of House Manager at Falmouth University


Ticketsolve is a great system. The main upside for me is the level of customer service we’ve received. If we’ve ever had questions, or in rare instances a problem has occurred, the team have been quick to respond and extremely helpful. The Ticketsolve team are always working on the system to make it the best it can be, and these updates have allowed us to personalise the platform to our needs. I would say that Ticketsolve is the best ticketing system I have ever worked with, and I would highly recommend it.

Mark Gordon – Marketing & Comms Manager
The Old Market


Ticketsolve is an amazing box office and ticketing system to work with due to its intuitive design, friendly and always amazingly helpful team, and its ease of use. On the very rare occasions I have had an issue they have always been quick to help, offering solutions and alterative that have worked wonderful. Personally, I really enjoy the customisation that can be completed through the reporting tab to explore a range of data points and how often they are including updates to the system. Its been wonderful working with the system and the friendly team!

Paige Manning, Marketing Officer at Attenborough Arts Centre