Ticketsolve

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Ticketsolve: Your live experience platform

Ticketsolve connects teams, audiences, and data to grow revenue, elevate every moment, and transform how your organisation works. We offer one unified platform for ticketing, marketing, fundraising, payments, and beyond, shaped entirely by the needs of the people who use it every day.

For nearly two decades, we’ve helped hundreds of organisations grow their impact with better tools, stronger data, and lasting partnerships. We take the time to understand your organisation: your challenges, ambitions, and ways of working, and then work alongside you to turn those insights into action. From your first conversation to long-term growth, you’ll have a team behind you, not just a system.

Designed with you in mind:

Ticketsolve is powerful where it counts and simple where it matters, so your whole team can pick it up quickly and actually enjoy using it every day.

  • Built for busy teams, everyday tasks are faster with built-in automation, streamlined project tools, and intuitive interfaces
  • When your team has the right tools, your audiences feel the difference too: with faster transactions, clearer communications, and personalised experiences that strengthen relationships and customer service
  • From box office to fundraising, marketing to admin, Ticketsolve adapts to your processes, not the other way around. Every department will benefit from our connected system, joined-up data and seamless workflows
  • Because we release updates every single week (with nearly three quarters shaped directly by customer feedback) Ticketsolve continues to evolve around real-world needs, helping you tackle today’s challenges while building confidently for the future

Partnership that goes beyond software

We don’t just hand over a platform and wish you luck. We take the time to understand your organisation: your challenges, ambitions, and ways of working, and then partner with you to act on them.

From your first conversation to long-term growth, you’ll have a team behind you, not just a system:

  • Our onboarding team guides you through setup, ensuring everything is smooth, simple, and stress-free. You’ll be set up to sell quickly, with workflows and tools tailored to how your organisation works
  • Our in-house support team is available 24/7 via phone, email, and our help centre. Whether it’s a quick question or something more complex, you’ll always be speaking to people who know your organisation and the platform inside out
  • Beyond day-to-day support, we work with you to maximise results: sharing insights, best practice, and strategic guidance that help you grow audiences, increase revenue, and work more efficiently.

Join the conversation

We don’t just build ticketing software, we stay connected to the industry it serves. From conversations with venues to the events we host and attend, we’re constantly listening, learning and sharing. That insight feeds directly into our product development, ensuring the tools we create reflect the real challenges and opportunities cultural organisations are facing right now.

It also shapes the resources we produce: from practical guides and customer stories to our blog and podcast conversations with sector leaders and innovators.

If you’re thinking about audience growth, operational efficiency, fundraising, digital transformation or what’s coming next for the arts and cultural sector, our content is designed to spark ideas, offer clarity, and help you make confident, informed decisions.

Lucy Costelloe
Head of Marketing
Email: lucy@ticketsolve.com

Visit: www.ticketsolve.com



Links

Revive Your Database with Legitimate Interest
This guide walks you through how to assess your database, make the case for legitimate interest, and implement it effectively within your organisation and your ticketing system. Read the full Ticketsolve Resource here.
Tags: Increasing Engagement & Income | Metrics & Data | Platforms & Tools

Website Accessibility: A Practical Guide for Arts Organisations
This guide, created in partnership with accessibility advisor Catherine Turner, is here to help you take meaningful steps, without pressure. It focuses on what’s possible, practical, and impactful for arts and culture organisations of all sizes. Read the full Ticketsolve Resource here.
Tags: Accessibility & Inclusivity

Personalised Marketing: Simple Ways to Create Lasting Relationships
This guide offers actionable ways to bring personalisation into your marketing, from segmentation and automation to platform-wide consistency. Read the full Ticketsolve Resource here.
Tags: Audience Behaviour | Marketing Planning | Metrics & Data

Venue Cymru: Delivering High-Performance Ticketing at Scale
When every second counts, performance isn’t just a technical metric, it’s a trust issue. With Ticketsolve, Venue Cymru found more than a ticketing provider, they found a partner capable of supporting high-demand events at scale, with the tools, processes, and people to deliver. Read the full Ticketsolve Resource here.
Tags: Metrics & Data | Platforms & Tools

London Museum: Powering a Digital-First Future
This case study explores how London Museum built a foundation for future growth, starting with smarter ticketing, seamless digital integration, and a clear commitment to inclusive access. Read the full Ticketsolve Resource here.
Tags: Accessibility & Inclusivity | Metrics & Data | Platforms & Tools | Websites that Work

Increasing Efficiencies and Exceeding Expectations at Komedia Bath
How Komedia Bath increased their efficiencies through mobile scanning and e-ticketing and enhanced their customer experience with the Ticketsolve scanning app. Read the full Ticketsolve Resource here.
Tags: Metrics & Data | Platforms & Tools | Websites that Work

When Extra Revenue Becomes Extra Work: and How Farnham Maltings Simplified It
For many venues, increasing secondary spend sounds straightforward. In practice, it often introduces new layers of complexity for staff and audiences alike. Farnham Maltings experienced this first-hand when they set out to grow pre-show dining sales at their Riverside Café. Read the full Ticketsolve Resource here.
Tags: Audience Behaviour | Audience Development & Strategy

Enhancing GA4 tracking accuracy for Canterbury Festival
How we helped Canterbury Festival to unlock accurate, actionable insights for better campaign decisions. Read the full Ticketsolve Resource here.
Tags: Audience Development & Strategy | Business Planning | Marketing Planning

All our resources and podcasts
Here you’ll find whitepapers, case studies, podcasts and more, created by the Ticketsolve team, our industry partners, and the wider community. Read the full Ticketsolve Resource here.
Tags: Accessibility & Inclusivity | Audience Behaviour | Audience Development & Strategy | Business Planning | Content Creation | Core Skills | Increasing Engagement & Income | Increasing Reach | Marketing Planning | Metrics & Data | Outreach & Collaboration | Platforms & Tools | Research | Teams, Management & Culture | Websites that Work




What our clients say

At London Museum, our vision is to create a world class museum that melds the historic with the modern and inspires a passion for London and its people in both residents and visitors. Ticketsolve’s expertise and innovative solutions are key in helping us achieve this vision, ensuring that our visitors have the best possible experience from the moment they decide to visit us.

Trish Thomas | Head of Digital Innovation | London Museum


Not only did Ticketsolve provide us with a robust and reliable ticketing system, but they also prioritised improving customer experiences. Their user-friendly interface made it easier for our patrons to navigate through the ticketing process, resulting in reduced friction and enhanced satisfaction. The intuitive design of their platform ensured that even during high-demand on-sales, our customers could easily secure their tickets without any technical hiccups.

Mandy Mills | Section Head: Venues Management | Venue Cymru


Ticketsolve are a fantastic company to work with and have been our ticketing and box office partner for many years. The system is very intuitive, no matter whether you’re a staff member in the back office or a customer booking online. The system is regularly updated with new features, many of which come through the Ticketsolve team listening and understanding the needs of the partner venues and organisations who use the system. The Team at Ticketsolve are super friendly and brilliant to work with! They really get to know each organisation they work with to understand their goals and ambitions to ensure everyone is getting the most out of the system and everyone can reach their potential, no matter how unique that might be!

James Randell | Front of House Manager | Falmouth University


The biggest things for me (in contrast to other systems I’ve used) are how clean and easy to use the back end is for building shows, and most of all the outstanding support.

Jodi Bailey | Sales, Ticketing and Audience Manager | Farnham Maltings


The systems are effective, robust, and easy to learn, and there’s lots of support with training as well, which is fantastic. It’s also really well set up to empower marketing departments to easily research customer behaviour and segment audiences for more effective outreach and targeted marketing of all kinds.

Jamie Patterson | General Manager | Komedia Brighton