Spektrix is the market-leading solution for ticketing, marketing and fundraising across the cultural sector in the UK and Ireland, combining powerful technology with digital expertise and deep sector understanding to help build audience relationships that last and grow.
For fourteen years we’ve been a true partner to the sector, trusted by 500+ organisations to help them share the benefits of their work with the widest possible audiences. Our determination to help them succeed is why we’re the only ticketing provider to be a certified B Corporation – part of a global movement of people using business as a force for good.
Our Support means…
We’re part of the same team
Our sophisticated, multi-purpose platform is user-friendly, intuitive and constantly updated. A cloud-based Software as a Service model means we take care of overnight updates and hosting, and ensure that every user enjoys the most current version of the system – leaving marketing, sales and fundraising teams to focus on audience and revenue growth. Clients turn to us for guidance and support when setting targets, developing strategies and planning organisational change, as well as relying on us for day to day support and practical advice. Our unlimited support, training and consultancy offer starts from day one, with a dedicated project manager to support new clients’ implementation, data migration and training.
With unparalleled insight into audience behaviour across the sector, we provide data, tools and resources to help the whole arts industry thrive. The 2019 Spektrix Insights Report highlighted patterns of ticket buying, giving and digital engagement, and identified routes to success. In 2020, the Spektrix Ticket Converter was made available to users of any ticketing system, helping them to retain 60% of the value of cancelled tickets within the sector, and the Building Blocks to Reopening guide offered practical tools and advice for users of any CRM system to build ever stronger audience relationships, even during closures.
Our community tells you…
This is bigger than you and us
We believe that it’s important to connect our community of users and sector partners to learn from one other. You’ll find us at regular online and in-person networking events and local meet-ups; you can learn what’s happening across our community on our blog and social media channels; or get in touch to find out more about our own events, like the annual Spektrix conference, workshops and training.
Given our level of investment in the arts and entertainment industry, it’s not a surprise that organisations in the UK and Ireland are now more likely to choose Spektrix than any other CRM software.
Sign up to receive Sector Spotlight from Spektrix, delivering the latest news, opportunities and best practice from across the cultural sector direct to your inbox every few months. Sign up here.Email: firstname.lastname@example.org
Tel: 020 7785 6967
ResourcesOpera North: Using email automation to attract new audiences
Opera North’s Try It ON programme, launched in 2019, combines dotdigital automation with creative content and a physical welcome pack to attract new audiences to opera at their base in Leeds. By understanding the unique needs of this segment of their new audience, and taking time to embrace automated email programmes, Opera North saw almost a third of those who signed up turn into first time attendees.
Tags: Increasing Engagement & Income
Practical and inclusive ideas for attracting and hiring great people into customer relationship management roles in the cultural sector.
Tags: Teams, Management & Culture
Tags: Metrics & Data
Spektrix Insights Report
Spektrix Insights Report delivers new and deeper analysis on effectively engaging and deepening relationships with audiences. Email sign-up required.
Building Blocks for Reopening
Non-system specific guide to customer relationship management. Email sign-up needed.
Tags: Metrics & Data