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Client Services Assistant — Supercool

Client Services Assistant — Supercool

Salary: £21-£24k – depending on experience
Location: Fully-remote team (UK-based)
Type: Permanent, full-time – with the option to work flexible hours

Is this you?
You’re a tech-savvy arts and culture fan who enjoys solving problems. You have a positive, can-do attitude when faced with complex problems, and love the satisfaction of finding smart solutions. You’re a doer who enjoys making sure things get done – and done well.

You’re comfortable balancing your time between short day-to-day tasks and longer-term projects. You have excellent time management skills, are well-organised, and feel comfortable managing multiple priorities – with the flexibility to shift these as needed.

You enjoy working with a variety of different people, including clients (with varying levels of tech know-how), designers, and developers.

You’re fluent in spoken and written English, and have the right to work in the UK.

Job description
You’ll be one of the first points of contact for clients – both over the phone, and via our Support Centre. Working closely with the Support Manager, you’ll communicate clearly between clients, and our Design and Development teams.

Alongside resolving issues for clients, you’ll do some client training (usually remotely), internal reporting of support hours used, writing support documentation, creating and sending invoices, and other ad-hoc client-facing tasks.

You’ll have (or be willing and able to gain) a solid understanding of both Craft CMS and various ticketing systems, so you can troubleshoot basic issues.

Working closely with the Support Manager and Strategy Director, you’ll help to schedule work across the team, and ensure that we have happy clients.

Deadline for applications: Friday 5 February

For the full job description and details on how to apply, visit the Supercool website.

We’re keen to hear from people who’re currently under-represented in the tech industry.