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Freelancer directory



Jonny from Jonarc.com – We Communicate Culture

Jonarc is a small agency based by the sea in Sunderland, in the North East of England. Established in 2016 by founder Jonny Chambers and drawing on decades of experience at all levels of the live theatre industry, we’ve since gone on to produce work for major producers, up-and-coming arts organisations, the NHS and even His Royal Highness The Prince of Wales!

We’re committed to communicating culture, from musicials to music concerts, comedians to culture spots, we work to share the culture that is all around us. Whether its on the side of a big red bus or in the palm of your audience’s hand, our design and creative services, marketing and PR and state of the art ticketing solutions are there to put you centre stage.

Miki Lentin | Strategic Communications Consultant

I am a strategic communications and marketing professional with over twenty years of experience across the public and private sectors. Until recently I was Head of Corporate Affairs at the UK’s national library, the British Library, with responsibility for corporate strategy, communications, marketing, content production, public policy and community engagement.

I bring a creative and innovative perspective to all projects, immersing myself in the organisation so I can fully understand the challenge. My aim is to ensure that a client’s objectives are met and that impactful solutions are delivered on time and on budget.

The areas I specialise in include:

Strategic Development – Supporting organisations to develop and fine tune their strategies
Communications – Creating and implementing impactful communications’ plans
Audience Development – Creating innovative methods of meeting the demands of current and new audiences
Corporate Leadership – Bringing teams together to forge better alignment and working across communications and marketing departments
Brand Development – Designing and delivering brand marketing campaigns that increase footfall and drive revenue
Community Engagement – Planning new and refreshed approaches to community engagement, based on audience need

Rhea Mehmet – Freelance Arts Marketing

I’ve always been in love with the arts. Every medium is a story to be told, a connection to be made. For me it’s one of the most important ways that we can build empathy between human beings. It’s one of the ways that we can make positive change.

So it’s no surprise that after graduating university I found myself an internship at the Royal Court Theatre in their marketing team. From then on a fuse had been lit! I loved being the bridge between audience and artform. And I still do.

It is this passion for what I do that really drives me. From my experience I have a great understanding of how audiences interact with an organisation. I am able to fully understand what audiences need and want from marketing. I create successful campaigns that sell tickets, reach out to new audiences and build long-lasting, repeat-visit relationships.

I’ve worked in house at:

– Science Museum
– Royal Albert Hall
– 14-18 NOW
– Battersea Arts Centre
– Digital Theatre
– Royal Court Theatre

My specific areas of expertise include (but are absolutely not limited to);

– Strategy, planning and timelines
– Working with teams to create fully integrated campaigns
– Project management
– Audience research and training. I am fully versed in MHM’s segmentation.
– Social media strategy and content calendars
– Copywriting
– Digital campaigns
– Brand and artwork development
– Video, website and print briefing
– Email strategy, sales funnels and email building. I like to create stunning emails that inspire people to take the next move.
– SEO blog writing
– Managing marketing agencies
– Reporting – It’s so important to start with data first in any aspect of a campaign.

I am passionate about developing relationships with underrepresented audiences and was a member of the AMA’s Audience Diversity Academy.

Get in touch if anything on this list sounds like something you need help with.

Suzanne Carter | Marketing and Communication Consultant

I have been working in arts, cultural and events marketing for over 20 years.

I trained as a journalist at University of Wales, Cardiff while working for a number of regional newspapers and radio stations. While working as a radio presenter and news reporter I got my first taste of promotions and marketing.

Since then I have gained a Professional Diploma from Chartered Institute of Marketing and have worked with local authorities, independent, charity and cultural organisations including:
Neath Port Talbot Council Cultural Services
Blaenau Gwent Council Leisure Services
Marketing Manager at Sherman Theatre
Marketing Director at National Dance Company Wales.

I’ve also supported marketing campaigns as a freelancer for:
BBC National Orchestra of Wales
Beyond the Border International Storytelling Festival.
International Women’s Day 2017 Wales.
Chwarae Teg – Womenspire 2017
Papertail Theatre Company
Living Pictures
Leeway Productions
Sound Affairs
Uproar Ensemble

Suzanne is passionate about marketing, arts and culture and is on the board for Papertrail Theatre Company.

Lorna Denby | Creative Marketing Consultant | Sunnyside Red

I’m a marketing and audience development consultant with more than a decade of marketing and events expertise. I specialise in working in the creative, arts, culture, heritage, tourism and sustainable sectors.

Previous experience includes:

• Developing and implementing marketing strategies and plans;
• Event management;
• Managing social media profiles and running campaigns;
• Copywriting and content marketing for websites, email newsletters, blogs, print and social media.

Current and previous clients include: Magdalen Road Studios, Creative Dementia Arts Network, The Beacon, Westmill Solar plus many more.

Laura Smith | Marketing & Brand Consultant

With over 10 years experience working in the industry, I was lucky to be part of the team that delivered the biggest party in 2017: Hull, UK City of Culture.

Promoting 2,000 events, across 250+ venues across the city, I headed up the marketing team which were tasked with building a successful audience development plan and securing 1million extra visitors to Hull during the year of 2017, a figure which was exceeded beyond expectations.

Since my time at Hull UK City of Culture, I have built a successful freelance marketing business – working with predominantly Yorkshire based arts and cultural organisations, festivals and NPOs.

My specialisms include:

– Audience development strategy
– Campaign planning and management
– Brand management
– Marketing management support (in-house if required)
– Communication strategy
– Design, print and production management
– Media planning and evaluation
– Budget management
– Focus groups and evaluation

Carl Timms | Creative Digital Consultant

I am a creative digital expert and award-winning content producer, delivering results for over 12 years to the arts. I’ve helped clients fulfil their digital goals, train and engage with digital solutions and deliver high impact business results. I will help your teams gain in confidence with digital solutions and learn to utilise these skills to grow and develop your audience. Digital projects can be complex and often bewildering. I can translate these needs into easily understandable and practical projects up to board level to help build trust in an organisation’s digital strategy and deliver results! The projects I have worked on have:

– massively increased digital audiences
– simplified ticket purchasing hugely increasing online sales
– raised millions in online donations
– added thousands of new members
– survived epic on sales
– delivered beautiful video works to new audiences

As a former board director of Made Media and Head of Production at The Space, my experience has taken me across four continents, working for arts organisations of all sizes in the UK, US, Australia and Dubai. I learned using agencies comes with a hefty price tag, so I have gone freelance to offer the same levels of service and expertise but at a much more competitive price, helping arts clients get more value for every pound of their budget.

My services include:

– Technical project management of dozens of CMS/CRM integrations: WordPress, Drupal, Silverstripe, Tessitura, Squarespace, CiviCRM, Shopify
– Online ticketing system integrations: Tessitura, Spektrix, Seat Geek, Audienceview
– End to end video production services for both live filming and promotional videos
– High traffic preparations: ticket on sales for major artists
– Digital project strategy and consultancy
– Google Analytics and SEO training and reviews
– Adwords and Facebook ad management & strategy
– Usability studies and reporting

Catherine Holden Consulting

Experienced strategic consultant and leader in culture and heritage, with in-house Board and Director-level experience at major UK organisations, including Tate, Natural History Museum, National Theatre, National Museums Scotland and Craft Scotland.

I am based near Edinburgh and work across the UK supporting all types of culture and heritage organisations, including visual and performing arts companies, national and regional museums and galleries, heritage and membership bodies, sector development and leadership networks.

I offer strategic advice, facilitation and coaching. Strengths include branding and all aspects of marketing communications; visitor engagement; capital & revenue fundraising; organisational development: governance, team building and leadership.

I have helped:
• a national theatre to review and develop its communications operation and create a digital strategy
• a London museum to review and develop communications in advance of a major capital development
• a historic house & gardens to improve visitor engagement, and develop Board governance
• two multi-arts centres, to build fundraising skills and to refresh branding
• a national digital agency to develop best practice guidelines
• a leading contemporary gallery to develop fundraising, marketing and branding, and make an HLF application
• a membership organisation with strategy for profile, programming and funding
• recruit senior posts for a university, two international festivals, a sector support agency, a contemporary gallery, a national theatre and orchestra
• the Director & Board of a sector development agency to review vision and strategy
• a theatre with creative ideas for daytime visiting and heritage interpretation
• a local authority to develop a marketing strategy and branding for a planned new museum
• Chairs and Trustees to review governance and support fundraising

You can find client testimonials at my website

I act as a coach and mentor to established and emerging leaders, and have developed group workshops around Branding, Personal Branding and ‘Career MOT’©. Speaking engagements include Edinburgh International Cultural Summit, ESRC and Arts & Business.

As a non-executive advisor I have supported creative industries, heritage, tourism, festivals and professional development bodies. I am the Chair of Craft Scotland and sit on the board of The Fruitmarket Gallery in Edinburgh.

My life in London included launching Tate Modern and the Natural History Museum’s first Darwin Centre. At National Museums Scotland I led four talented teams covering marketing, digital, fundraising, and national & international strategy; across five sites and four capital projects we together achieved record visitor numbers and raised over £80m, plus six-figure annual revenue income.

I would be delighted to talk to you about how we might work together – please do get in touch for a chat.

Roisin Kirby — Refresh Marketing – strategy, campaign planning, digital and coaching

As a strategic freelance marketing consultant I bring a fresh pair of eyes to your marketing and communications activity. Refresh your marketing with best practice from inside and outside the sector to make sure you get the most out of your marketing.

I can help you with:
* Marketing audit – find out what is working and what isn’t
* Marketing strategies for new or existing offers – find the right people at the right time with the right message
* Brand development – including visual identity, brand positioning and tone of voice
* Marketing campaign planning – ensuring you get the best ROI for your comms
* Digital marketing – set up and best practice for digital marketing channels including AdWords and social media
* Website projects – project management and delivery
* Marketing asset creation – delivery of designs, print, video, email etc through my trusted partners
* Training and coaching – develop your in-house team with bespoke training and support

As a Chartered Marketer, Fellow of the CIM and University Marketing Tutor I have over 20 years of experience in services marketing. I take a collaborative approach to projects ensuring that your in-house team are bought into the new approach. Having worked with large and very small budgets I enjoy finding creative solutions that are low-cost and effective at reaching your target audiences.

My experience includes theatres, tourist attractions, educational programmes, conference venues and community engagement programmes, as well as commercial marketing roles.

I’m based in Nottingham but can work virtually for organisations across the UK.

Get in touch for a chat to see if we’re a good fit.

Mary Butlin | CRM & Insight Consultant

In order to meet your CRM needs, we offer an end to end process – working with your teams to identify system requirements, researching suitable systems, helping you to manage the procurement process, providing support with data migration and finally optimising the system. We work with many systems including Salesforce, Tessitura, Spektrix and Capsule CRM. I am a fully qualified Salesforce consultant having worked with Salesforce since 2015 and completed the Salesforce Administrator exam in February 2019.

We have particular expertise in data migration for CRM systems and work directly on the data, combining databases to create an input file for the new system which gives us the opportunity to reduce duplicates and neaten the data. We then review the final data in your new CRM system and implement different checking techniques to ensure you are confident with the migration sign off. If you have a complex database or a system which is taking live orders that cannot be paused for any time, we will work with your IT teams to recommend an approach which can be implemented at the point of data migration.

For your research and insight needs, we are experts in quantitative market research and pulling together data from multiple sources to create a holistic view of your organisation. We work with highly skilled qualitative researchers who add depth and uncover hidden insights. If you prefer to conduct your own research programmes in-house, we offer a consultancy service to support you with a really good foundation in what to do – from questionnaire design, to software decisions and advice on how to optimise your reporting. Questionnaire design and the right software is crucial to the success of your insight programmes and getting the set up right at the start can save you hours/weeks of time later on.

As well as supporting you on your CRM and insight journey, we enjoy sharing our knowledge and skills to empower you and your teams.

Thanh Sinden Consulting — Helping Teams Create and Capture Value

I am a talented strategic thinker. Skilled in organisational dynamics, I empower individuals and teams to achieve the equality, diversity and inclusion goals of their organisation through insightful consulting and expert facilitation. I work with teams in their context to help them deliver meaningful results.

I champion and support organisational development to create and capture value that is of relevance in a changing world of cultural consumption. I was the equality lead at Culture Coventry Trust, that manages 4 museums and heritage sites. I worked to create an inclusive culture where diversity thrives, and equality and inclusion are rooted in its core purpose to maximise the museums’ social impact.

I support programmes across various locations with multiple stakeholders and partnerships. I have worked across the UK and Northern Ireland with the Museum Association as a Participatory Practice trainer on the Transformers Programme. I can support teams from inception of a project through to delivery and evaluation. I have project managed and developed innovative projects, the Arts and Social Care Project. I established a new programme and audience, leveraging in strategic commissioning from the health and social care sector. This supported and contributed to building the case for creative health and wellbeing work in the arts and culture sector.

I am passionate about diversity, advancing equality between different groups, creating welcoming inclusive places and increasing audience participation. My interests and work have focused around social purpose and cultural democracy, sharing the true joy and fulfillment of engagement in culture with everyone.

Stephen Feather | Bespoke marketing and communications support for arts organisations

Using experience gained from a range of arts and cultural organisations I can offer a number of services to support your project including:

Strategy planning and support – Social media coordination – Copywriting and content creation – Audience development

Please contact me to start a conversation about how we can work together.

Oliver Delgaram-Nejad | Consultant Psycholinguist

I provide bespoke, evidence-driven interpersonal communications consultancy, appraisals, and training—
with the aim of improving organisational well-being.

Services include (but are not restricted to) text-analytic assessments of the psychometric properties of internal and external communications material; face-to-face appraisals of communicative style; tailored, strategic solutions to specific communications challenges; team dynamics reviews and strengths identification; and bespoke training in negotiation, persuasion, influence, compliance, conflict resolution, and staff well-being.

Laura Davis | Content and publishing specialist

The world is overflowing with content and your business has to make its voice heard to the relevant audiences. What should it look and sound like? Should you be spending time writing blogs and taking photos for Instagram? Where on earth do you start with a print publication?

I build content and publishing strategies, and digital user experiences in the arts and creative industries. I provide a trusted opinion, helping organisations to understand how their audiences engage with the content and messages they put out. It’s based on a thoughtful approach to platforms, media and the way we all work together.

I ran the publishing and digital operation for the BBC Proms for many years, and have run marketing campaigns in the events space for organisations including the Royal College of Music, Creative United and TEDxLondon.

Kym Bartlett | Marketing, Coaching, Mentoring, Training and Stakeholder Engagement

A seasoned freelancer of 12 years and Fellow of the Chartered Institute of Marketing, my consultancy work has attracted the following clients in recent years: Barbican, Battersea Arts Centre, Boulevard Theatre, Bristol Old Vic, Cause4, CREATE, Headlong, Hofesh Shechter, Kneehigh, Nuffield Theatre, Old Vic Theatre, Regents Park Open Air Theatre, Spektrix and Tramshed. I cover a range of areas including, but not limited to: campaign strategy and implementation, branding, audience development, project management (e.g. websites, membership), marketing and comms audits and copywriting. I also deliver workshops on marketing and branding.

From 2007-2011 I was Head of Communications at the Royal Court in London under the artistic directorship of Dominic Cooke, launching more than 80 new plays on an unsuspecting public. In addition, I worked on the West End transfers of Clybourne Park, Jerusalem, ENRON, That Face and Rock n Roll.

Prior to this, I was a freelance marketing and press consultant for a diverse range of art forms including theatre, contemporary dance, comedy and music. My earlier roles include Marketing Account Manager at Ambassador Theatre Group in London and Account Manager at Feref Associates, a design agency.

As a professional Coach and Mentor, I work with middle and senior leaders in the cultural sector to help them achieve their personal and organisational goals.

As an avid believer in life-long learning, I undertake an ongoing programme of professional and personal development, focussing in particular on leadership and change management. Recent courses include: Fundraising and Leadership, Be A Trustee, Digital and Social media strategy, Small Business Big Results.

I am a Trustee of Sister System, a charity which delivers a year-long mentoring and development programme for teenage girls from looked-after care and part of the freelance collective www.makesthree.org

‘I have worked with Kym for many years, through Headlong and Hofesh Shechter Company. She is an extraordinarily effective member of any team: tenacious, dynamic and clear-sighted. I would wholeheartedly recommend her.’
Henny Finch, Executive Producer, Donmar Warehouse

‘Kym joined Bristol Old Vic as Communications Director cover. She designed and delivered the campaign that gave us our highest profile and biggest box office yield to date, and was a great team leader and valued Senior Management strategist. She hit the ground at top speed and stayed there.’
Emma Stenning, Executive Director, Bristol Old Vic

‘ACT engaged Kym for six months because we believed there were more actor-parents we could reach who needed support. More? An understatement! Kym enabled the charity to double its grants to families and forged new and lasting contacts. She listened to our aims, grasped our values and developed a strategy for ACT that was far-reaching, while being focused and achievable. No jargon, no long meetings. Simply: results.’
Robert Ashby, Executive Director

Lisa Baxter | Thinking differently about Audience Development, Mission, Brand and Business.

The Experience Business will work with you to deliver more appealing, relevant and impactful audience experiences that return value back into the business in the forms of  mission delivery, audience development and contributing to that all important bottom line.

I create dynamic environments that encourage you to think differently, generate ideas and explore possibility. The approach is human-centered, placing the audience at the heart of business practice through immersive Labs (1 to 5 days) that are facilitative, creative and engaging.

The Experience Business Toolbox is stuffed with proven methods to help you understand, conceive and design better services, exhibitions and programmes of work:

  • Core Purpose Lab creates persuasive narratives that articulate the value you create for your audiences and communities. Clients include Liverpool Everyman and Playhouse, Creative Victoria and The City of Cape Town Department of Culture.

 

  • Audience Experience Lab applies customer journey mapping to your customer experience in order to pin point where you are under-performing, supports the development of improvement programmes and explores the potential for new value creation. Clients include The Swiss Science Centre, Imperial War Museum North, Uppsala Stadsteater, Warwick Arts Centre, The Touring Network (Highlands and Islands) and Melbourne Arts Centre.

 

  • Brand Experience Lab helps you translate your brand into vivid experiences that differentiate your offer, win hearts and minds and build brand trust. Clients include the National Football Museum and the Royal Liverpool Philharmonic Orchestra.

 

  • Innovation Lab unsticks your thinking in a co-creational environment to surface bold new concepts and open up fresh horizons of possibility. Clients include The Geffrye Museum of the Home, Royal Exchange Theatre Manchester and Goldfield Arts Centre, Western Australia.

 

  • Design Thinking Labs hone these concepts into services, exhibitions and experiences that deliver mutual value for you and your audiences/stakeholders. Clients include Australia Council for the Arts, Arts Marketing Association and the Federation of Scottish Theatres.

 

  • ‘Make-athons’ turn your staff teams from service deliverers into the creative producers of the audience experience, dissolving silos and building ownership. Clients include West Yorkshire Playhouse, Tullie House Museum Carlisle and Rockhampton Art Gallery Queensland (Australia).

 

  • Training programmes are designed to upskill staff teams to better understand and shape audience experiences. Topics include Observational Research, Customer Journey Mapping, Design Thinking, Creative Thinking and Running Focus Groups. Clients include the AMA, Audiences Northern Ireland, BALTIC Centre for Contemporary Art, Warwick Arts Centre and The Wordsworth Trust.

 

I am also available to facilitate Board Away Days and Staff Development Days on the themes of Core Purpose, Design Thinking, Brand and Audience Experience.

Since launching The Experience Business in 2012, I have worked on some amazing projects with forward thinking organisations that have taken a leap of faith into a new way of working. Examples include:

– a ground-breaking Audience Engagement Programme, using design thinking to co-create audience-centric initiatives in remote and regional Australia, funded through Australia Council for the Arts.

– design thinking consultant on the AMA Future Proof Museums programme working with 8 museums on developing their visitor experience.

– Audience Experience Programme at the Liverpool Everyman and Playhouse, incorporating customer journey mapping and design thinking, which increased on-line booking revenue generation and led to a successful re-positioning of the fundraising strategy.

– development of a Visitor Experience Framework and Evaluation Toolkit for ON FIFE Cultural Trust.

– together  with The Touring Network (Highlands and Islands), applying design thinking  to develop alternative models of devising new work and audience engagement initiatives for rural touring, funded through the Paul Hamlyn Foundation.

– Visitor Experience Audit of the National Coalmining Museum which informed a successful £600k+ HLF bid to improve the visitor experience on site.

– working with the Royal Liverpool Philharmonic Orchestra to co-create a suite of three successful backstage tours. Demand now outstrips supply.

– professional development programme at Warwick Arts Centre designed to create an in-house team skilled in evaluating and improving the in-venue audience experience.

– Facilitator-in-residence at the City Recital Hall, Sydney, working intensively with staff for one week, applying customer journey mapping and experience design to re-imagine the in-venue experience.

Beckie Smith | Arts Marketing and Development Consultant

I reveal hidden income streams and dramatically energise engagement for arts and non-profit organisations. I do this in five main ways:

1) Acting as the matchmaker between marketing and fundraising to create new lines of income

2) Increasing global reach to develop audiences in new territories and bring new international new audiences to you

3) Increasing audience bravery, encouraging audiences to release their inner child and try something new

4) Increasing audience engagement, making audiences need you, not just want you

5) Project managing organisational change projects which combine audience and donor development, fundraising and market research.

I enable organisations to reach their potential through employing the best, most streamlined tactics possible. Working in this streamlined way places me as your navigator to lead the way, putting in the lion’s share of the work, to ensure that your journey from project start to project success is as effortless as possible.

Lucy White | Freelance arts marketing consultant specialising in contemporary dance

I am a freelance arts marketing consultant with over 15 years experience working in the industry. Prior to becoming freelance, I spent 12 years at Sadler’s Wells where I lead the marketing for the venue’s in house productions on tour both nationally and internationally. I was also marketing lead on two strategic tours for Breakin’ Convention, and for the National Youth Dance Company.

Areas of specialism include but are not limited to:
– Copywriting
– Marketing planning for touring
– Venue liaison
– Digital campaigns
– Website briefing
– Design and print experience (including brochures and programmes)
– Marketing consultation

Current and past freelance clients include:
Aakash Odedra Company
Greenwich Dance
Joss Arnott Dance (Emergence)
Nikki & JD
Pavilion Dance South West
Remarkable Productions (for Croydon International Mela and London Mela)
Surf the Wave

I am a trustee on the board of Hornsey Town Hall Trust, a buildings conservation trust set up to help secure a future of the iconic north London building.

In my spare time, I am a keen amateur photographer and member of Muswell Hill Photographic Society where I hold the position of Co-President.

Hannah Fiddy | Digital Marketing

Hannah has experience working with venues, composers, choirs, orchestras, musicians and music charities, leading creative marketing campaigns for numerous concerts outside of traditional spaces, including warehouses, pubs, clubs, museums, hospitals and prisons.

Specialising in social media, Hannah has managed the digital presence for many music organisations and artists including choral composer John Rutter. Her production credits include classical club nights and contemporary classical gigs in pubs for Nonclassical. Her alter ego is the Founder & CEO of London Flashmob, which sees her creating quirky pop-ups from wedding proposals to cultural pranks, including the London Undersound – a participatory audio adventure through the streets of Soho.

Marge Ainsley | Freelance Cultural Consultant, Professional Facilitator & Trainer

I’m a freelancer working across the UK with museums, libraries, galleries, theatres and heritage organisations.

With over eighteen years’ experience in the sector, I provide tactical and strategic support in:

– independent exploratory research and consultation
– evaluation
– marketing and communication
– audience development planning.

I’m also a qualified trainer and facilitator.

Previous clients include: National Trust, London Transport Museum, Manchester Art Gallery, More Music, Macclesfield Museums, Manchester International Festival, Rosehill Theatre, Royal Exchange Theatre, St Helens Libraries, Salford Libraries, Wirral Libraries, Leeds Libraries, Arts Council England, National Museums Liverpool plus many more.

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