We’ve collated some of the most frequently asked questions about Digital Marketing Day to help you prepare for your trip to the British Museum on Wednesday 30 November.


Can I swap a member of my team on my ticket? 

Yes, as long as you have a team membership, or small organization membership, you can swap your place to another team member.  Please email abby@a-m-a.co.uk to do this. If you have an individual membership, you can only swap your place to someone else in your organization who also has an individual membership. 

I need to cancel my place 

If you need to cancel your place, please contact abby@a-m-a.co.uk

Refunds are only offered in line with our Terms and Conditions.

Venue and travel

Digital Marketing Day – Less is More is being held at the British Museum, Great Russell Street, London, WC1B 3DG. 

How to get there

The British Museum has multiple entrances but before 10am only the main entrance on Great Russell Street will be open. This has 12 steps and a handrail, and also has a lift on either side of the entrance. The entrance on Montague Street will be open after 10am but is a longer walk to the conference rooms. It also has 12 steps and a lift. 

Nearest tube station

There are three tube stations a short walk from the British Museum.

  • Tottenham Court Road (Central, Northern and Elizabeth Lines)
  • Holborn (Central and Piccadilly lines)
  • Russell Square (Piccadilly line)

All three are a 7 – 10 minute walk to the British Museum. You can find more travel information here: https://www.britishmuseum.org/visit#getting-here  


For step free access please use the entrance on Montague Street.  Once in the foyer you’ll need to head towards the Great Russell Street entrance where you’ll be able to use a lift to go down to the conference foyer. 

All auditoriums have step free access and space reserved for wheelchairs.  There are also accessible toilets.

On the day


Teas and coffees will be available from 9am in case your train gets you in bright and early. 

The morning session sponsored by After Digital will begin at 9.30am and the morning keynote will begin at 10.15am. 

The closing keynote will finish at 4.35pm and will be followed by social drinks kindly put on by Spektrix.  We will need to empty the conference foyer by 5.45pm.  

Security queues

If you arrive after 10am the British Museum will be open and you’ll need to use the security queues. You can use the FastTrack queue but please have your email confirmation ready to show security.

If you have a large bag they will need to search it so please allow time for that.  Please try to avoid bringing suitcases and holdalls as the British Museum strictly don’t allow these in the building and the events manager will need to come down to the gate to give you access, which could hold up your access quite substantially.  

Before 10am you will still need to have your bag checked but you won’t need to go through the queues at the entrance.

Where do we go when we get inside?

Immediately as you come into the foyer with the large dome ceiling go right and you’ll see some stairs going down on your right hand side.  Those lead down to the conference area.


All 5 rooms used for sessions have hearing induction loops installed in them and the two main auditoriums will have live captions.   

The programme will be available online but if you need one printed in a large format please email in advance so we can arrange that for you.  

There will be a minimum of a 10 minute break between all sessions.  If you need to take a break you are welcome to go back up into the museum and walk around or head outside for some fresh air.  

Guide, assistance and companion dogs are all welcome to join us, please just email to let us know in advance.  

Please email abby@a-m-a.co.uk if you have any additional requirements. 

Do we need to book sessions?

Yes, we will have you booking onto sessions beforehand, as a couple of rooms are smaller than the rest. You’ll be sent the link to book a week before the event. You’ll receive an email to confirm your sessions so keep hold of that to remind you on the day. 

Will there be a printed lanyard?

Everyone will have a lanyard with a name badge but to save paper we’re trialing keeping the programme online only, and on screens in the foyers.  We recommend saving the programme page as a bookmark on your phone, but your name badge will also have a QR code so you can access the page quickly.   

What’s the food situation?

Lunch and refreshments are included in your Digital Marketing Day ticket cost.

All food served during Digital Marketing Day will be either vegan or vegetarian to help lower the carbon footprint of our events.  If you have any allergies or intolerances please email abby@a-m-a.co.uk.   

Will there be disposable cups?

No, to save wastage we won’t be using paper cups.  This means if you want to take a drink into the auditoriums you should bring a reusable cup with you.  Regular ceramic cups will be available as well, you’ll just need to drink your hot drink before you head into the session.

Will the sessions be recorded?

We won’t be recording the live sessions for Digital Marketing Day this year.  However, some sessions will be pre-recorded and we will be sharing those with you after the event by email. 

With thanks to our sponsors:

After Digital Logo
Art Fund Logo
Spektrix Logo
Substrakt logo
TixTrack logo
Ticketsolve logo