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29th May 2019 Jemma Green

Crisis Communications — averting reputational damage

Crisis communications strategy / PR

What is it about?

This session will outline ways in which to prepare for crises of the anticipated and unanticipated variety, which could easily lead to irreparable reputational damage if not handled swiftly and creatively.

Emphasis will be put on steps to be taken in advance; on positive thinking and how to create a crisis communications strategy. Advice will be provided on how to deal with difficult questions from the media; how to combat bad news and false news.

Sue Rose will draw on her experience as Head of Press and Public Affairs at Arts Council England and at the Southbank Centre, and as freelance communications consultant, to provide examples of good and bad practice.

What will I gain?

— Learnings from case studies of good and bad practice

— Insights into what a good crisis communication strategy looks like

— Advice on handling the media

Who is it for?

This session is for anyone responsible for communication strategies and dealing with the media

View more information on AMA conference 2019 and book your place.


Sue Rose | Freelance PR Consultant, Media Relations, Communications Tutor and Journalist 

Journalism: Reporter with Harrogate Herald, Yorkshire Evening Post, Evening Standard Letters’ Editor and freelance/

Press Relations: Press Officer, Christie’s Fine Art Auctioneers), Head of Press and Public Affairs, Arts Council England and at the South Bank Centre

Freelance PR Consultancy: Arts Council England Cultural Leadership Programme; The Philharmonia Orchestra; The Royal Institute of British Architects (RIBA), BBC World Service Trust; Chisenhale Biennale, Greenwich Dance, Ballet West, The Gulbenkian Foundation; the DCSF’s Music and Dance Scheme’s Excellent! project

Media Relations and Communication Tutor: National School of Government (training senior Civil Servants appearing before Parliamentary Select Committees), The Barbican, Glyndebourne Opera, AMA, UK Theatre/SOLT, Independent Theatres Council, Dance UK, Chisenhale Gallery, Regent’s Park Open Air Theatre, The Barbican,






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